Support
Stuck on a puzzle, found a bug, or something not working? Email us — a human reads every message:
Frequently asked questions
I bought the unlock but the chapters are still locked.
Open Settings inside the game (⚙ on the title screen) and tap Restore Purchase.
Make sure you're signed into the same Apple account that made the purchase.
Can I get my purchase on my iPad / new iPhone?
Yes — the unlock belongs to your Apple account. Install the game, then use
Restore Purchase in Settings. You'll never pay twice.
How do refunds work?
All purchases are processed by Apple, so refunds go through them:
reportaproblem.apple.com.
My progress disappeared.
Progress is stored on your device. Deleting the app deletes your progress, and progress
does not transfer between devices. If something else happened, email us with details —
we take save bugs seriously.
I stopped getting the daily reminder.
The reminder is only scheduled when you solve a daily puzzle, and stops if you miss a
day (we don't nag). Check ⚙ Settings → Reminder On, and iOS Settings →
Notifications → Echoes of Time.
A puzzle seems impossible.
Every stage is machine-verified solvable — but some crumbling-tile stages can be walked
into a dead end by design. Tap ↻ to reset the stage and plan the whole route first.
That's the puzzle. 🙂
Does the game work offline?
Completely. Airplane mode is fully supported — no internet is ever required.
Reporting bugs
Include your device model, iOS version, the stage name (shown top-left during play), and what happened. Screenshots or screen recordings help enormously.